THE FOLLOWING SERVICES ARE OFFERED BY SHIRA
Customer service is a crucial function for all companies.
Customer service representatives answer questions and resolve problems about products and services. Some take orders or make changes to existing orders. Others contact customers to collect outstanding bills. You may work with customers by phone, e-mail or in person. Highly experienced reps, and technical support personnel, handle all complicated issues. Our priority in customer service is providing quick and accurate service in a professional manner.
Shira is proud to serve its customers through a highly experienced and friendly staff.
Shira customer service target is to satisfy all our customers' needs quickly, friendly and professionals.
Please don't hesitate to contact our customer service department for any futher information's.
Managing logistics related to customer orders
Handling Customer complaints & queries
TECHNICAL SUPPORT SERVICES
Shira Technical office
Lead a design team in various projects.
Ensure that the design process is followed and improved.
Communicate with customers for input and feedback to products and perform demonstrations.
Train Technical Support Team of all our customers as necessary in new products and revisions.
Technical assistance for the consultants, Contractors and Owners during the design phase.
Visiting projects sites for the technical assistance for contractors whenever needed.
Shira’s after sales service is considered as the heart of the company. We do believe that strong after sale service is the way of success.
Shira is proud to have the strongest after sales service team in the market.
Shira after sales service team is responsible for:
Coordinating with the technical office during the design phase to get the optimum design economically and professionally.
Helping all customers in the installation phase especially when it comes to the control and central control systems.
Answers all the calls regarding any defects regarding all our products and to give orders to be changed for free if it is still under warranty.